Shipping Policy
Novel Compounds is committed to excellence, and the full satisfaction of our customers. Novel Compounds proudly offers shipping services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times.
SHIPPING
All orders for our products are processed and shipped out in 4-10 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.
UNDELIVERABLE ORDERS
Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.
LOST/STOLEN PACKAGES
Novel Compounds is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.
RETURN REQUEST DAYS
Novel Compounds does not allow returns.
OUT OF STOCK ITEM PROCESS
In case of out-of-stock, Novel Compounds will ship items available in stock and the remaining items when they are available.
IMPORT DUTY AND TAXES
When working with Novel Compounds, you have the following options when it comes to taxes as well and import taxes: customer will need to settle fees when arriving in destination country
ACCEPTANCE
By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.
CONTACT INFORMATION
In the event you have any questions or comments please reach us via the following contacts:
Email – info@novelcompounds.com